Returns & Refunds

Last updated: 7 October 2026

We want you to love your cap. If it isn't right, here's exactly how returns work. We've kept it short and fair.

The short version

• You have 30 days from the day your order is delivered to send something back.
• Faulty, damaged or wrong item? We'll cover the return postage and give you a full refund (including delivery) or a free replacement, whichever you prefer.
• Changed your mind or ordered the wrong size? No problem. Send it back unworn with its tags on, and we'll refund the price of the item. You pay for the return postage.
• Trying it on is fine. Pop it on at home the way you would in a shop. That won't affect your refund.

1. Faulty, damaged or wrong items

If your order arrives damaged, has a fault, or isn't what you ordered, email us at info@bullantic.com with your order number and a couple of photos of the problem. We'll send you a prepaid return label, and you can choose a full refund (including what you paid for delivery) or a free replacement. Nothing is deducted.

It helps if you let us know about transit damage within a few days of delivery, but this doesn't limit your legal rights (see section 7).

2. Changed your mind or wrong size

You can return any item within 30 days of delivery for any reason, as long as it comes back:

• unworn and unwashed, with the tags still attached
• in its original packaging where possible
• free from marks, perfume, smoke or pet hair

We'll refund the price you paid for the item. If you're returning it within 14 days of delivery, we'll also refund the standard delivery charge you paid, as UK and EU law requires. Return postage is paid by you.

If an item comes back clearly worn or damaged beyond normal trying on, we may reduce the refund to reflect the drop in its value. We'll always tell you the amount and show you photos before refunding, and if you'd rather have the item back instead, we'll post it to you.

Not sure of your size? Check our size guide before ordering, or email us your head measurement and we'll recommend a size. It's quicker than a return.

3. What we can't take back

• Gift cards
• Personalised or made-to-order items, unless they're faulty

Sale items can be returned just like everything else.

4. How to return something

1. Email info@bullantic.com with your order number and a quick note on whether the item is faulty or you've changed your mind. We usually reply within 1–2 working days.
2. Pack the item securely, ideally in the box it came in, with your order number inside.
3. Send it to:
   Bullantic International (Returns)
   Orion House, 15 Bessemer Road
   Welwyn Garden City, Hertfordshire
   AL7 1HU, United Kingdom
4. Use a tracked service and send us the tracking number. Until it reaches us, the parcel is your responsibility.

5. Your refund

We'll check your return within 3 working days of it arriving and email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank may take a few extra days to show it.

6. Exchanges

The quickest way to swap a size or colour is to return the original and place a new order for the one you want. If the item is faulty, tell us and we'll send the replacement straight away.

7. Your legal rights

This policy doesn't affect your statutory rights. If you're a consumer in the UK or EU, you can cancel most online orders within 14 days of delivery without giving a reason. Under the Consumer Rights Act 2015, you also have rights if an item is faulty, not as described or not fit for purpose, including a full refund if you reject it within 30 days.

8. Get in touch

Email info@bullantic.com. If anything's gone wrong with your order, please talk to us first. We can nearly always sort it out quickly.