Here to Help
Got a question? Our FAQ page covers most of them, so that's the quickest place to start.
If you can't find what you're after, click the chat bubble in the corner and one of us will pick it up. You can also fill in the form below and we'll get back to you within 72 hours.
If it's about an order you've already placed, include your order number, or tell us which product it's about. It saves us both an email.
Email: info@bullantic.com
Open: Monday to Friday, 9am–5pm
Three things I'd change beyond the wording.
The email is listed twice. Your original has "Email: Info@Bullantic.com" and then "Information Email: info@bullantic.com" at the bottom, the same address with different capitalisation. I've cut it to one. Worth using lowercase consistently across the site.
It doesn't match the returns policy. That page sends everyone to sales@bullantic.com; this one says info@. Pick one for customer enquiries, or say plainly which is which, something like "Orders and returns: sales@bullantic.com — everything else: info@bullantic.com." Two addresses is fine as long as customers can tell them apart.
72 hours is a long time to promise. Especially next to a live chat bubble, which sets the expectation that you're responsive. If you can realistically do one business day, say so, it converts better. If 72 hours is honest, keep it, just add "business days" so a Friday enquiry doesn't feel ignored by Monday.
If you'd rather have something tighter:
Here to Help
Start with our FAQ page, it covers most questions. If yours isn't there, click the chat bubble and we'll pick it up, or send us a message using the form below.
Chasing an order? Pop your order number in and we'll get to it faster.
info@bullantic.com · Monday to Friday, 9am–5pm










